How do I contact customer service?

Send us an email at: hello@shopthesundaystandard.com to reach our owner, Emma, directly.

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Can I call you?

Yes, but we prefer text.

To reach us via text (or phone), please use our shop number, 773-417-5110. Please note that this number is only monitored during our open shop hours, and that we may not be able to answer if we are assisting another customer in-store. If you are not able to reach us, we recommend sending us a text message rather than leaving us a voicemail. We look forward to assisting you!

How do I check my order status?

To check the status of an existing order, please log into your account. Under "Order History", click into the order in question. From here you will be able to view your orders fulfillment status and package tracking information (once available).

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Can I cancel an order after it's been placed?

Probably.

If you need to cancel your order after it's been placed, please send us an email to hello@shopthesundaystandard.com with the following:

• Subject Line: URGENT Order Cancellation
• Include your order number
• Include a request for full cancellation or other (ie, change of shipping address)
• Include a phone number where we can reach you by text

Please note that once your order has been shipped, we are no longer able to cancel or alter your order, and that sending an email is not a guarantee that your order modification can be made successfully.

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Can I enter multiple discount codes?

No.

Our order processing system will only allow the use of one discount code per order. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

Discount codes may, under some circumstances, be applied to orders that include sitewide promotional offers or promotionally-priced products, however, in most circumstances discount codes, including those for rewards points, cannot be combined with sitewide promotions. Thank you for understanding.

When will my order ship?

Orders are processed 6 days a week, Wednesday-Monday from our Chicago shop.

While we strive to ship your order as quickly as possible, please allow up to 3 processing days for your order to be picked up by the postal service. If we expect that your order will be delayed beyond this timeframe for any reason, we will reach out to you via email to alert you of the concern.

Once shipped, most orders will arrive in 3-5 business days, but please allow up to 2 weeks of transit time.

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What if I need my order by a specific date?

At this time, we are not able to guarantee arrival dates for orders shipped from our store.

Due to the uncontrollable nature of the USPS, once your order has left our shop we are unable to influence it's speed of delivery. Please note that while we will always do our best to accommodate your requests for speedy shipping, we are not able to refund shipping fees for packages that do not arrive by a certain date.

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How much does shipping cost?

We offer FREE USPS First Class Package Shipping on all orders over $125. This discount will be automatically applied to qualifying carts. All orders that are placed using automatic free shipping or free shipping through a promotional code will be shipped utilizing the most cost-effective shipping method available for your order, regardless of the shipping method selected at checkout.

For orders under $125, or for buyers who wish to upgrade the shipping speed of their order, we offer flat-rate shipping at the following rates; rates are determined by package weight at the time of checkout:

• USPS Ground Advantage $5 - $9
• USPS Priority Mail* $9 - $12

*Please kindly note that selecting USPS Priority Mail at checkout does not bump your order up in line; while we will always do everything in our power to ensure fast processing of your order, your order may still require up to 3 days of processing time. Once your order is packed for shipment it is out of our control how the postal service handles it. We can not guarantee arrival dates and are not able to refund your shipping fee if your order does not arrive by the estimated delivery date.

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Do you ship internationally?

No, at this time our products are only available for shipment to the United States.

In many instances, we will accept items for return or exchange within 10 days of purchase (for in-store purchases) or 10 days of order delivery (for online purchases). Please review our detailed return policies by category, at outlined below, to ensure your item qualifies for a return.

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What is your beauty & wellness return policy?

For all beauty, wellness, fragrance, and bath/body goods:

Due to the delicate nature of our products and their formulas, we are not able to offer refunds or exchanges on products that have been used or opened, or on products that are shipped without a barrier seal. Items without an internal barrier seal will ship with clear plastic security seals at the top and bottom of the product packaging. These seals must be fully intact to quality for a return; please be thoughtful when opening your items if you're considering a return.

Products shipped without exterior box closure seals and without an internal barrier seal are not returnable. 

Returns on unused, fully sealed products are allowed and must be processed within 10 days of purchase for in-store purchases and within 10 days of order delivery for online purchases.

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What is your apparel & accessories return policy?

For all apparel, accessories, jewelry and footwear:

We are only able to accept returns on items that are in brand-new salable condition. Please be cautious when trying on or reviewing your items to ensure that they remain in like-new condition if you are considering a return. Items must be free from makeup stains, deodorant marks, pet hair, and excessive odors (ex: smoke) to be eligible for a return.

Returns on unworn, unwashed garments in new condition are allowed and must be processed within 10 days of purchase for in-store purchases and 10 days of order delivery for online purchases.

Apparel items must be returned with their original tags attached and garment bags (if applicable).

Footwear must be returned with all of its original packaging, with the exterior box in salable condition.

Jewelry must be returned with all of its original packaging, including dust bags, branded boxes, and storage materials.

Please note that due to the personal nature of this item, all socks are final sale.

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Are sale items returnable?

All items purchased at a sale price (items shown with a strikethrough price and "sale" marker) are final sale and are not returnable.

Items purchased at a discount, either with a coupon code or through a promotional event, are returnable under our standard return policies for beauty, apparel, and goods.

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How do I process a return?

If your purchase qualifies for a return, please contact us to begin processing your return.

We will provide a pre-paid return shipping label for all returns processed through our online shop. Return shipping for online orders will be the responsibility of the customer and will be deducted from your refund or exchange amount at the market shipping rate for your return package. 

Please note that products that are returned to us that do not quality for a return will be shipped back to the customer at the customer's expense. Please read our detailed return policies, as outlined above, before making a return.

Your satisfaction is of the utmost importance to us; if you are not completely happy with your purchase, please send us an email at hello@shopthesundaystandard.com.

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How do I process an exchange?

If your purchase qualifies for an exchange, please contact us to begin processing your exchange.

Exchanges follow the same cadence and requirements as our returns. Once your item has been returned to us and deemed qualified for exchange, we will contact you to process your replacement item.

Please note that if your desired item is out of stock upon receipt of your return, your exchange may require a waiting period.

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Where is your shop located?

Our shop is located in the Logan Square neighborhood of Chicago, IL.

You can find us at: 2837 W Armitage Ave, Chicago, 60647

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What are your shop hours?

Monday - Friday 11 - 7

Saturday 10 - 6

Sunday 10 - 5

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Do you offer gift cards?

Yes!

Purchase a gift card here or search "gift card" through the search function of our website. Gift cards may be purchased online or in-store. Gift cards never expire and are sent virtually to your intended recipient.

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What is your definition of ethical apparel?

Our goal is for all of the brands that we carry to be as ethically and sustainably produced as possible, but we also understand that this journey is an ever-evolving one, and that there is no one-size-fits-all solution.

In an industry that has become synonymous with waste; we wanted to offer something different.

Our roster of sustainably-minded and ethically-produced brands is re-envisioning the way that the apparel industry could be, and we're proud to lift up their stories and share their lines with you.

To be stocked at The Sunday Standard, an apparel brand must be participating in and working towards a more sustainable future for the apparel industry. These efforts include sustainable and ethical practices such as:

• The use of eco-friendly fibers and fabrics, such as organic cotton, linen, recycled polyester, or bamboo. These materials have a lower environmental impact and often use less water or are made from past-waste materials.
• The use of deadstock fabrics. Deadstock materials are whats "left over" from past seasons or other design houses, and often gets diverted into the waste stream. Reimagining deadstock materials into a new collection prevents waste both by saving an old material from the landfill and simultaneously preventing a new one from being made. It's like thrifting, but for fabric.
• The implementation of fair labor practices, ensuring that the workers who make their garments are fairly paid, able to maintain standard working hours, and able to work under safe and humane working conditions at all times.
• Local production practices. Brands that are able to produce their designs, fabrics, and garments in a localized area are not only more able to oversee and ensure the ethical production of their garments, but they're also able to reduce the environmental impact of shipping raw materials across the globe as well as put money back into the hands of their local communities.
• Sustainable packing and shipping practices, including the reduction or elimination of plastic from their distribution systems.

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What is your definition of clean beauty?

We are first and foremost a clean beauty store. Having started our business in this industry (check out our line here), it has always been important to us to ensure the quality of the products we offer aligns with our standards of clean.

Here at The Sunday Standard, clean beauty starts with ingredients - not only the ingredients that make a product special, but also the ones that are intentionally left out. We vet our entire lineup of skincare, bath & body, fragrance, and wellness products to ensure that they are free from the following ingredients that are either known or suspected to be harmful to human health:

• Aluminum & Heavy Metals
• Formaldehyde
• Parabens
• Petroleum-Based Ingredients
• Phthalates
• Mineral Oils
• SLS
• Sulfites

We also look to our beauty brands to be moving the needle in regards to sustainability, ethics, and inclusion, and are always looking for ways to expand our offerings in ways that align with your values.

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Are your beauty products vegan?

Most are, some aren't; we'll always tell you.

If a product is vegan, we'll list it as such on the product page. Look for a note on the product page to steer you in the right direction. If you're still unsure, send us an email at hello@shopthesundaystandard.com and we'll be able to assist you.

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Are your beauty products cruelty-free?

Yes. In order to be sold at our shop, all products are required to not be tested on animals.

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Do you still accept packaging for recycling?

Yes! We accept all beauty and wellness packaging for recycling at our Logan Square shop. Please continue reading for details on how to participate in the program.

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How does the beauty packaging recycling program work?

Bring your empty beauty packaging to our Logan Square shop to be sent in for proper recycling through our partnership with Terracycle. To ensure your items qualify for recycling, please ensure the following:

1. Prep your Items. All items must be completely clean of product residue and dry, both inside and outside of the package. We recommend using warm soapy water or isopropyl alcohol, followed by some drying time with all components disassembled to ensure your packages are entirely clean before dropping them off to be recycled.

3. Get Punched! For each full-sized item recycled, you'll receive 1 punch on a 20 punch card. Please note that we are only able to accept 10 items for recycling during any single visit and that items brought in are accepted at the discretion of our team.

3. Feel Good. We'll bulk recycle all of your items with our partner, Terracycle - an environmental company that specializes in "recycling the unrecyclable" by collecting and sorting waste that local, single-stream recycling centers aren't capable of processing, and converting it into materials that can be used to make new products.

4. Get Rewarded*. Once your punch card is full, your card becomes worth $10 off your purchase of $50 or more.

*Please note that this offer is not redeemable for cash, nor is it redeemable online. Your purchase must be $50.00 or greater, pre-tax, to qualify for use of this discount. Recycling Card discounts can not be combined with our Anniversary Sale or Spring Friends & Family Sale Promotions; please hold this card for use on a future purchase.

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